Terms and Conditions

Last updated: October 18, 2026

These Terms and Conditions govern your use of the Hattie Rowe website and any orders placed through our online store. By accessing our website or purchasing our products, you agree to the terms outlined below. Please read them carefully before placing an order.

Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Cooling-Off Period: The period during which a consumer may exercise their right to withdraw from a purchase, where applicable.
Consumer: An individual acting primarily for purposes outside their trade, business, or profession who enters into a distance contract with the trader.
Day: A calendar day.
Ongoing Agreement: A distance contract relating to products or services supplied over a period of time or through successive deliveries.
Durable Medium: A means of storing information addressed personally to a consumer or trader in a way that allows future access and unchanged reproduction for an appropriate period.
Right of Withdrawal: The consumer's right to cancel or withdraw from a distance contract within the applicable statutory period.
Trader: The individual or legal entity offering products or services to consumers through a distance-selling arrangement.
Distance Contract: An agreement concluded between a trader and a consumer through an organised distance-selling system without the parties being physically present together.
Means of Distance Communication: Any method that allows an agreement to be concluded without the consumer and trader being physically present in the same place.
Terms and Conditions: These Terms and Conditions applicable to purchases made through Hattie Rowe.

Article 2 – Trader Information

The following contact information applies to our online store:

Store Name: Hattie Rowe
Customer Service Email: info@hattierowe.com

Any applicable registered business name, business address, company registration number, and tax identification number should be provided here where required by law.

Customers may contact us by email for questions regarding orders, products, returns, or these Terms and Conditions.

Article 3 – Applicability

These Terms and Conditions apply to all offers made by Hattie Rowe and to all orders and distance contracts concluded between Hattie Rowe and its customers through our website.

Before completing a purchase, customers will be given access to these Terms and Conditions in a manner permitted by applicable law.

Where a contract is concluded electronically, the Terms and Conditions will be made available electronically in a format that allows customers to access and, where reasonably possible, save or retain the information for future reference.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or legally ineffective, the remaining provisions will continue to apply to the extent permitted by law.

Where appropriate, an invalid provision will be replaced or interpreted in a manner that most closely reflects its original purpose while complying with applicable law.

Nothing in these Terms and Conditions is intended to exclude or restrict any mandatory consumer rights.

Article 4 – Products and Offers

Product descriptions, prices, and other relevant details will be presented on our website as accurately as reasonably possible.
Where an offer is available only for a limited period or subject to specific conditions, those restrictions will be indicated in the offer.
Product images are provided to help customers understand the appearance and features of the products. Minor differences in colour or appearance may occur due to screen settings, lighting, or manufacturing variations.
We make reasonable efforts to ensure that product information is accurate and up to date. If an obvious error or inaccuracy is identified, we reserve the right to correct it, subject to applicable law and any rights arising from an order already accepted.
Product availability may change, and we will communicate relevant availability issues where necessary.
Any applicable delivery charges, taxes, or additional costs will be displayed or communicated as required by law before the customer completes the purchase.

Article 5 – Orders and Agreements

A purchase agreement is generally formed when the customer places an order and Hattie Rowe accepts or confirms that order, in accordance with the checkout process and applicable law.

After an order is submitted electronically, customers will receive an order confirmation or acknowledgement where applicable.

Customers are responsible for providing accurate contact, billing, and delivery information when placing an order. Please contact us as soon as possible if you notice an error.

Order Changes and Cancellations

If you wish to change or cancel an order, please contact us immediately at info@hattierowe.com, providing your order number and the details of your request.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or dispatched. However, cancellation may no longer be possible once fulfilment or shipping has begun.

Any cancellation restrictions are subject to applicable consumer protection laws. Nothing in this section removes a statutory right to cancel or withdraw from a purchase where such a right applies.

If an order cannot be cancelled, customers may still be able to return eligible products under our Exchanges and Returns Policy or exercise any applicable statutory rights.

Article 6 – Right of Withdrawal and Returns

Hattie Rowe offers a voluntary return period of 30 days from the date of delivery, subject to the conditions set out in our Exchanges and Returns Policy and any applicable mandatory consumer rights.

Where applicable, consumers may also have a statutory right to withdraw from a distance contract without providing a reason. The applicable withdrawal period, eligibility requirements, and exceptions depend on the law governing the transaction.

Customers requesting a return should contact info@hattierowe.com before sending the product back to receive the appropriate instructions and return address.

Where a return is eligible, the product should be handled with reasonable