Order and Delivery Policy

1. Placing an Order at Hattie Rowe

Found something you love? We’re delighted you’re shopping with Hattie Rowe!

Select your preferred colour and/or size, then click “Add to Cart.” You can continue browsing and shopping at your convenience. To review your selected items, click the shopping cart icon at the top of the page.

Please note that adding an item to your shopping cart does not reserve it.

When you’re ready to complete your purchase, open your shopping cart and review your selected products. You can adjust quantities if needed before clicking “Proceed to Checkout.” Follow the instructions on the checkout page to enter your details and complete your order.

Need to make a change to your order? Please contact us as soon as possible at info@hattierowe.com. We’ll do our best to help, but changes may not be possible once your order has been processed or dispatched.

2. Shipping Costs

At Hattie Rowe, shipping is free on all orders, so you won’t pay any additional shipping fees at checkout.

Please confirm that free shipping applies to every order and destination before publishing this section.

3. Tracking Your Order

All orders are shipped with a Track & Trace service, allowing you to follow your parcel’s progress.

Once your order has been dispatched, we’ll send a tracking link to the email address provided at checkout. Please allow some time for the tracking information to become available after dispatch.

If your tracking information hasn’t updated for a while, it may simply be awaiting its next scan from the carrier.

4. Delivery Times

We aim to process and deliver every order as quickly and securely as possible.

Orders placed before 3:00 PM on business days are generally processed on the same day. Orders placed outside these hours, on weekends, or on public holidays may be processed on the next business day.

Some products may be shipped from our international fulfilment centres. For these orders, the estimated delivery time is 5–10 business days after processing. Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, customs procedures, or other circumstances beyond our control.

In rare cases, customs inspections or unexpected transport delays may extend the delivery period. We appreciate your patience and understanding.

5. If You’re Not Home at the Time of Delivery

If the courier cannot deliver your parcel, it may be taken to a local collection point or the carrier’s distribution centre. Depending on the carrier, parcels may be held for up to 7 days.

The courier will generally provide instructions explaining where and how to collect your parcel or arrange another delivery attempt.

If you haven’t received a delivery notification, please contact the courier first. You can also reach our customer service team at info@hattierowe.com, and we’ll do our best to assist you.

6. Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete when placing your order.

Because orders may be processed quickly, we cannot guarantee that an address can be changed after an order has been submitted. If you notice an error, contact us immediately at info@hattierowe.com.

We’ll do our best to help if the order has not yet been processed or dispatched. Once a parcel is in transit, changing the delivery address may no longer be possible.

7. Lost, Delayed, or Missing Parcels

If your tracking information shows that your parcel has been delivered but you haven’t received it, please check around your property, with household members or neighbours, and with any designated safe place or collection point.

If your parcel is still missing, contact us at info@hattierowe.com within 14 days of the delivery date shown in the tracking information, where possible. We’ll help you determine the appropriate next steps and, when necessary, contact the shipping carrier to request an investigation.

We’ll keep you informed of any updates we receive. Your statutory consumer rights remain unaffected by this policy.

8. Questions About Your Order

Need help with an order or delivery? Please check our Frequently Asked Questions (FAQ) page first, as you may find the answer there.

If you need further assistance, our customer service team will be happy to help. Contact us at:

Email: info@hattierowe.com

Thank you for shopping with Hattie Rowe!